Car Target Group d.o.o., Verovškova ulica 55, 1000 Ljubljana, Slovenia, EU, registered at the District Court in Ljubljana, under the registration number 2011/17948, VAT number SI 71826238, registration number: 3972542000, web address: wl.car-target.com, contact e-mail address: CS@car-target.com.
Car Target services: the reservation system of Car Target at wl.car-target.com, which enables the user to make car hire reservations for different car rental agencies at different locations (subject to availability). The car hire agreement is afterwards concluded directly between the user and the car rental agency with whom the user’s reservation has been made through the reservation system.
User: Any individual or legal entity using the Car Target reservation system. The person (main driver) who will sign the rental agreement with the car rental agency and who is entitled to drive the vehicle under the General Terms and Conditions.
Agent: Car Target Group d.o.o., which is the owner and manager of the Car Target reservation system.
Reservation system: the reservation system of Car Target, which enables the user to make car hire reservations through a web application.
Car rental agency: the company which, under the previously defined conditions, offers car hire services to Users through the Car Target reservation system.
General Terms and Conditions: they consist of these General Terms and Conditions for the Car Target reservation system and the General Terms and Conditions of a selected car rental agency (a hyperlink to such conditions is provided under each individual offer of the car rental agency).
Valid credit card: a credit card that is accepted by the reservation system and by selected car rental agency ‑ such a credit card must be the property of the user (registered under the name of the main driver), valid, and with a credit card limit that meets the car rental agency’s General Terms and Conditions.
The user agrees and binds himself/herself:
The agent agrees and binds himself/herself:
The reservation must be done only and exclusively using the information details of the user, who will provide the required documentation (to the car rental service provider), sign the car hire agreement with the car rental service provider and will carry with the responsibility of the rental.
At the time of the reservation the Car Target’s website will ask you to supply some data:
Personal data for the purposes of the reservation process: full name as on personal identity card or passport, age, telephone number, e-mail address, address of residence, country of residence, credit or debit card number and user information that guarantees payment for the reservation or deposit payment.
The user agrees that all the costs for the reservation service and rental service will be charged to the credit card provided by the user and this charge will include the cost of rental, agent commission and possible additional costs related to the rental taxes if expressly indicated in the proposal. The user should review the General Terms and Conditions of individual car rental agency, as some providers require additional administrative costs or other costs payable on location (such as taxes, but not limited to, location fee, road tax or refuelling charge, exchange rate, etc.).
The user is informed that the offers in the reservation platforms can be listed as one of the two booking types:
The booking type is not user selectable, since it depends on the location and/or selected car rental agency. The booking type is indicated in each individual car hire offer.
The execution of payments can be done in two ways:
If any payment is required prior to the completion of the reservation process, the reservation system shall advise the user. In such an event, the user is required to pay the balance to the car rental agency directly. However, the user is always responsible for the payment of additional services/costs that were requested by the user and is also responsible for all other costs related to hiring a vehicle or vehicle lesser.
To be able to use the car hire service provided through the reservation system, the user must use a credit card owned by the holder of the reservation. The charge will be made in the reservation system’s base currencies, in EUR’s, GBP’s and USD’s depending on the user’s residency. The agent is not liable for the exchange rate. By accepting these Terms and conditions, the user agrees that if the amount is displayed in a currency that is different from EUR’s, GBP’s or USD’s, and if the user’s credit card is being processed in any other currency than EUR’s, GBP’s or USD’s, then due to the currency exchange rate, the actual amount charged on their payment card may be different from the amount being displayed on the website. Currency exchange rates in the reservation system are refreshed and uploaded once a day from a third-party source and may be different from the current situation on the currency market. Should we refund any money to your account, we will refund the exact amount initially charged in base currency of the reservation system and will not be responsible for any fluctuations in the exchange rates that lead to you receiving a larger or smaller refund than expected.
By making a reservation, the user confirms that there are enough funds on his/her credit card for the reservation to be finalized and that the credit card is charged for the amount of the deposit. If the payment gets refused due to insufficient funds on the credit card or due to any other issue related to the credit card, the agent can cancel the booking without any prior notice.
During the reservation process, a debit or credit card will be accepted subject to the reservation system requirements. After confirmation from the reservation system, the car rental agency will accept only Credit cards with the exception of any different note stated in the Terms and Conditions of the car hire service supplier that will provide the user with a vehicle.
Voucher or confirmation document
A confirmation document or voucher can be considered as a proof of a successful and valid reservation.
E-mail “status in process”: the reservation has been processed but is in the stage of awaiting confirmation. The user will receive an “Awaiting confirmation” e-mail.
Booking confirmation: the reservation has been confirmed by all sides and is considered as a formal reservation between the parties involved.
The price for the rental is stated in the confirmation document. For possible additional charges and/or fees of the certain car rental agencies the user should refer to the Terms and Conditions of the car rental agency.
The agent will not accept liability for any additional charges applied by the car rental agency as the result of any modification of the original reservation to which the user agreed by signing a rental agreement including additional rental options/charges.
If the confirmation document or voucher is not presented at the counter of the car hire provider, the agent will not be responsible for the rejection of the rental and the user will not receive any refund.
ID or passport
The user and additional driver(s) must also present at the pick-up location:
All driving licence requirements apply for the user and any additional drivers.
The user and the additional drivers must present their full valid Driving Licence held for a minimum of 1 (2 years at certain locations) full year(s) with no major endorsements. Expired or provisional licences will not be accepted.
If the user or any of the additional drivers hold an old-style UK paper driving license, the driver(s) must also provide another form of photographic ID in the form of either a full valid passport, Armed Forces ID Card, or a Police Warrant Card. Documents must always be held with them.
From 8 June 2015, the counterpart (UK) driving licence has been abolished. If you hold a UK driving licence, you will be subject to a Driver and Vehicle Licensing Agency (DVLA) check. You can view your driving licence information (and share that information) by visiting www.gov.uk/view-driving-licence.
An International Driving Licence (driving permit) is required if the National Driving Licence the user or any of the additional drivers hold is not clearly identifiable as a driving licence, e.g. it is in a non-Latin alphabet (e.g. Arabic, Chinese, Greek, Japanese, Russian) and / or for those who are not citizens of the EU. Please notice that both documents (National and International licence) must be carried with the drivers at all time in the case of requirement.
It is the user’s responsibility to make sure he/she has all the necessary documentation and that his/her driving licence is valid in his/her intended rental country. The user’s failure to do so will result in his/her rental being considered as a no-show and he/she will be charged accordingly.
Deposit, excess and fuel at the Car Hire Provider’s Counter
Please be advised that most car rental agencies will require from the user that they leave a security deposit upon collection of the vehicle. This amount can be blocked or charged, depending on the car hire provider (subject to the car hire provider’s General Terms and Conditions) and can correspond to the excess of the deposit. The deposit can be equal to the excess + rental cost + price for fuel + price for extras + security deposit + VAT (Sales Tax/GST).
Information about the fuel policy and excess can be found during the reservation process and is also stated in the confirmation document or voucher.
If the car provided and extras are returned in the same state as rented and in accordance with the fuel policy, this amount will be released or refunded.
Meet and Greet service
For airport pick-ups, the user is responsible for providing the agent with his correct flight number and arrival time. The agent is not responsible for any failed rentals because of the user not providing this information, or if the user did not do it in time.
All pick-ups and drop-offs outside car rental agency’s opening hours are considered an Out-of-Hours Service. An Out-of-Hours Service is only available on request and may be additionally charged by the car rental agency according to the car rental agency’s General Terms and Conditions.
Minimum / Maximum Age Limitations
The driver must not be younger than 18 years.
Additional requirements and fees may apply in certain locations within your rental country and can vary depending of the minimum/maximum age, also depending on the car rental agency.
An additional driver’s fee may apply and will be payable at the car hire provider’s counter, except when the additional driver’s fee is included in the rate.
Extensions are only possible by making a new reservation through the Car Target reservation system.
Late Pick-ups / Early Drop-offs
The user is not entitled to a refund of unused days if the rental vehicle is returned earlier than stated on the voucher.
A late/early return penalty fee may apply if you return the vehicle later/earlier than agreed in your Rental Document.
One-way rentals must be confirmed in advance and may be subject to one-way fees. A rental is considered One-Way if you return the vehicle to any location other than the one you picked it up from. All One-Way fees (if applicable) are payable locally. If your search was for a One-Way rental, the fee is displayed within your quote. Each quote is only valid for the selected pick-up and return locations. To see One-Way rates for other locations, the user must conduct a new online search or contact us directly.
It may not be possible to return rented GPS-devices to certain one-way destinations. Detailed rules must be checked with the car rental agency at the time of pick-up.
The protection package refers to the car rental agency.
Child Seats, extra items & deliveries
These are available only on request (subject to availability). Extra equipment such as child seats, roof racks (not available on some cars) and other “extra” items; deliveries are all on request and subject to local availability at the time of collection. The user needs to pay the fees and charges for such extras locally to the car rental agency upon collection (except extras marked *, which are paid for at the time of booking). Please keep in mind that local taxes, such as VAT, GST or Sales Tax, may apply to any charges paid locally. Please request all necessary extras at the time of booking but note that we cannot guarantee their availability at the time of pick up.
The user must refer to the car rental agency’s General Terms and Conditions.
Car Capacity and Car Class
Supply of Cars
Car rental agencies reserve the right to refuse a car to any person who is considered unfit to drive or does not meet the eligibility requirements. We will not be liable for the completion of travel arrangements, or for any refund, compensation or any other costs the user may have to pay in such a case.
Accidents / Mechanical Difficulties
In the event of a breakdown or mechanical problems, you should call the agent (Car Target) and the car rental agency immediately. The car rental agency must authorize any repair or management of a replacement vehicle. If the user is involved in an accident, the user should call the local authorities and the car rental agency. The agent advises you to keep copies of all relevant documentation, as they are an indispensable requirement for any claim the user wishes to make. The reservation of any vehicle is subject to the General Terms and Conditions imposed by the car rental agency and the corresponding regulations of the country and/or state in which the rental takes place. The user must comply with both these General Terms and Conditions and with the General Terms and Conditions of the car rental agency. The agent is not responsible for any loss, damage, alteration, delay or change arising from any accident, mechanical difficulties, or from any problems at the pick-up country such and not limited to the restriction of travel, labour problems (such as a strike) or an air traffic control conflict, or from terrorist activities, natural or nuclear disasters, fires or adverse climatic conditions, technical problems with the transport, the closure or congestion of airports and ferry ports, cancellation of scheduled flights or financial inadequacy of the airlines.
The user may have the possibility to amend certain individual attributes (main driver, address information) of his/her rental reservation online, subject to the General Terms and Conditions of the car rental agency.
If the user amends other attributes – anything that affects the rental price, such as location, supplier, car group or length of rental ‑ the user will be charged at the current published price, which may be different from the one originally paid.
The user should call the agent if the pick-up time is less than 48 hours away and he/she wishes to amend his/her booking.
Amendments in reservations can be made only with written communication (e-mail to CS@car-target.com)
If the user wishes to cancel his/her reservation, he/she must contact the agent in writing by sending an e-mail to CS@car-target.com . Phone cancellations will not be accepted. A cancellation may be submitted only through the agent’s reservation system and not through the selected car rental agency. The cancellation of a reservation means that the user is also cancelling any additional services that they have reserved through the reservation system. In the event of a cancellation or change in the reservation, the agent shall not be liable for any pecuniary loss resulting from changes in the monetary exchange rate during the time between the original reservation and the subsequent change or cancellation of reservation.
Cancellation of Fully Prepaid Bookings
Cancellation of Deposit Bookings
A “No-show” is when the user:
In all these cases, the user will receive no refund of the money paid.
The car rental agency reserves the right to refuse the car to any user who fails to arrive on time, fails to provide all the necessary documentation and/or information, fails to provide a credit card with enough available funds for the security deposit. In such cases, unless the rental has been cancelled in advance, the user will not be entitled to a refund.
The prices are based on the pick-up and drop-off times and dates that the user arranges before the rental starts. If the user picks the car up any later or brings the vehicle back any earlier, the user will not receive a refund for the unused hours or days.
The “Cancellation Protection” option allows the user to cancel the booking at no cancellation administration fee (the amount paid for the cancellation protection option, and for the separate payment handling charge, is excluded from the amount being refunded). The cost for Cancellation Protection is EUR 3.00 (three Euro) per day. By purchasing it, the user is guaranteed to get back the car rental prepayment no matter what the rental cost and duration is, if the user cancels the booking.
“Cancellation Protection” is not valid:
How to cancel a booking with a cancellation protection option
In the event that a user wishes to adjust his/her trip accordingly and wants to cancel a booking, he/she must contact the agent in writing by sending an e-mail to CS@car-target.com . Once this is done, an e-mail confirming that the reservation has been cancelled will be sent shortly. Telephone cancellations will not be accepted.
If the “Cancellation Protection” option has been selected at the time of booking, the user can cancel his/her “Cancellation Protection” option within 24 hours after this additional product has been added to the user’s reservation. The “Cancellation Protection” option can only be ordered at the time of the online reservation. For the “last minute booking” it can be added or removed prior to the pick-up.
The “Super Excess Refund Option” option can be selected at the time of booking (subject to availability) or can be ordered and added to a reservation through the Reservation system prior the pick-up time (subject to availability).
At the time of pick – up the car rental agency may offer you additional coverage. The agent does not refund any locally purchased insurance charges/fees even if deemed unnecessary after the return of the rental car.
Super Excess Refund
When the user collects the car, the car rental agency will require a security deposit in case the rented car is damaged during the user’s rental. If the user purchased the Super Excess Refund option before the rental began, the agent will waive the user’s liability (and refund the user) for any charges withheld from the user’s deposit/excess, subject to the terms described here.
The Super Excess Refund protection waiver product is offered to users making new bookings. It will cover the charges for damage to the exterior of the rental car, including:
Super Excess Refund covers the amount of Excess (up to 3.000 EUR) charged by the car hire provider.
Super Excess Refund will not cover:
If the Super Excess Refund cover is purchased, the car rental agency will still block or charge the user’s credit card with a deposit when the user picks the car up, to cover potential damage to or loss of the rental car ‑ but the Super Excess Refund option certifies that the agent has waived the user’s liability to pay for the charges detailed here, and that the agent will refund the sum withheld from the deposit to cover these charges, subject to the terms described herein.
Claiming on the Super Excess Refund cover
To make a claim on the Super Excess Refund cover, the user must contact the Customer Service within 28 days of returning the vehicle to the car rental agency and provide the agent with the complete claim. For complete claim the user will need:
We aim to resolve all damage claim requests in the shortest time possible after having received all the required documentation.
In cases where a third party has been involved in an accident, the agent requires confirmation from the car rental agency that the liability for the accident has been determined (and any legal cases settled) before the agent can process the user’s claim.
All claim payments are processed onto the payment card used to purchase the Super Excess Refund cover from the agent (or into the user’s bank account) and will be issued in Euros.
The agent is not obliged to reimburse the user for administrative expenses (card transaction, administrative costs, exchange rate variations and any other costs associated with the refund).
The agent is not obliged to reimburse the user for administrative expenses (card transaction, administrative costs, exchange rate variations and any other costs associated with the reservation) if they are created due to an error by the car rental agency while processing the reservation or an error by the user or the internet while entering data in the reservation form.
The user agrees to pay all charges incurred by him/her or any users of his/her account, credit card or other payment mechanism at the rate(s) or price(s) in effect when such charges are incurred. The user will also be responsible for paying any applicable taxes relating to his/her purchases.
The user accepts as true that the bookings and extras payable on arrival are subject to the General Terms and Conditions by the agent or by the car rental agency which supplies the user’s car.
If the users give their consent, they collect possible rewards and/or discounts through purchased reservations made through wl.car-target.com. Every time the user earns additional discount or reward, the total discount or the potential reward will be displayed on the user’s account automatically when the user is logged in as a user (with a username and password).
Such discounts are used to reduce certain prices offered by the reservation system. Once the user is logged in with a username and password, the prices indicated by the reservation system already consider possible discounts gained through Loyalty points collected by the user. Such discounts differ between deals and are affected by the car rental agency selected, the car selected, and other parameters.
The agent will forward the user’s complaint to the car rental agency. After receiving a reply from the latter, the user will be provided with information on the complaint.
The user of the reservation system agrees that he/she is familiar with all the provisions of these General Terms and Conditions and the General Terms and Condition of the selected car rental agency, that he/she is in full agreement with their content and that the provisions bind him/her to the same degree as contractual terms.
The consent of the user is extended to the use of any other web page tabs that are accessed through the reservation system.
Disagreement with the content of these General Terms and Conditions can be expressed by the user only when they cease to use the system, immediately after visiting the reservation system; otherwise it is considered that the user agrees with the General Terms and Conditions.
The user agrees to receive automatic system messages related to the confirmations and other necessary notifications for registration, quotation and booking processes to his/her e-mail address
The user is informed:
These Terms and Conditions of Carriage rights and obligations are applicable from the time the user agrees to continue with the use of the Car Target’s reservation system.
Any disputes or disagreements in these General Terms and Conditions or in connection with their use will be resolved by the user and the agent amicably, otherwise they will be resolved at the competent court in Ljubljana, Slovenia, EU. The dispute shall be governed by the laws of the Republic of Slovenia.
The section headings in these General Terms and Conditions are inserted solely for the purpose of transparency and have no influence on the content and interpretation of individual provisions or the contract. These Terms and Conditions have been issued in English, Slovene and in certain other languages. In the event of any dispute regarding the meaning and/or interpretation of each of the different translations of these General Terms and Conditions, the English version shall prevail. In the event of a discrepancy between the texts in other languages and English texts of these Terms and Conditions, preference shall be given to the English text.
These General Terms and Conditions have been in force since 25th of May 2018 and are published on website www.car-target.com.
All information and data within the reservation system, including all content, text, graphics, images, trademarks, site structure, photographs, buttons, graphic images and computer code, are copyrighted and/or subject to IP rights and are available only for the user’s private use. It is prohibited to modify, reproduce or distribute them.
The reservation system can only be used for private and not for commercial purposes unless given express written consent by the agent.
The user agrees that in the event of a breach of the obligations under Article 3 of the General Terms and Conditions, the agent may, without notice, terminate the contractual relationship with the user. The agent performs the cancellation by notifying the user via e-mail.
Date of publishing of the General Terms and Conditions: 25th of May 2018
Effective date of the General Terms and Conditions: 25th of May 2018
Car Target Group d.o.o.,
Verovškova ulica 55, 1000 Ljubljana, Slovenia, EU,
registered at the District Court in Ljubljana, under the registration number 2011/17948,
VAT number SI 71826238,
registration number: 3972542000,
web address: www.car-target.com,
contact e-mail address: CS@car-target.com